Terms of Service for Proweb

Terms of Service for Proweb by 100PROWEB s.r.o., with registered office at Wilsonova 579, Slaný, ID: 221 74 842, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 411 794, effective from February 1, 2026.

1. Introductory Provisions

• 1.1. 100PROWEB s.r.o., with registered office at Wilsonova 579, Slaný, ID: 221 74 842, issues these Terms of Service for Proweb.
• 1.2. 100PROWEB s.r.o., with registered office at Wilsonova 579, Slaný, ID: 221 74 842, is the owner of the PROWEB trademark, registered with the INDUSTRIAL PROPERTY OFFICE, located at Antonína Čermáka 2a, 160 68 Prague 6 – Bubeneč, file number 504061, registration number 338211.
• 1.3. These Terms of Service for Proweb establish technical, operational, organizational, and commercial conditions.
• 1.4. The contractual relationship between the customer and the provider is established by ordering services through the order form on the provider's website. The customer, as well as the provider, expresses their commitment to abide by these terms and conditions just as if they were printed and signed in the form of a contract.
• 1.5. The current terms and conditions are publicly accessible at the internet address www.proweb.cz/en/terms-of-service.
• 1.6. Unless otherwise stated, prices for services are set in the valid price list on the website https://www.proweb.cz/.
• 1.7. The customer acknowledges that the service utilizes artificial intelligence (AI) technologies provided by third parties (e.g., OpenAI, Google, and others). The use of the service may also be subject to the terms of these third parties, which the customer is obliged to familiarize themselves with and comply with.
• 1.8. Information on how the provider processes the customer's personal data is contained in the Privacy Policy document available at www.proweb.cz/en/privacy-policy.
• 1.9. In the event of a conflict between these Terms of Service and the Privacy Policy document regarding personal data processing procedures, the Privacy Policy shall prevail.
• 1.10. If the customer is a consumer, they have the right to withdraw from the contract within 14 days of its conclusion without giving a reason. The customer acknowledges that in the case of even partial provision of the service (e.g., generating a website using AI or domain registration), their right to withdraw from the contract expires.

2. Basic Definitions

• 2.1. Provider – 100PROWEB s.r.o., with registered office at Wilsonova 579, Slaný, ID: 221 74 842, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Entry 411 794.
• 2.2. PROWEB – the provider's online publishing system used to create, manage, and operate websites, including tools for automatic content and design generation using artificial intelligence.
• 2.3. Paying Customer – a natural or legal person who uses a paid plan according to the current price list of the PROWEB system of 100PROWEB s.r.o.
• 2.4. Non-paying Customer – a natural or legal person who uses a free (gratis) plan of the PROWEB system of 100PROWEB s.r.o.
• 2.5. Customer – the set of paying and non-paying customers.
• 2.6. Customer's Contact Email – the email provided by the customer when ordering services and subsequently maintained in the administration system as current for communication between the provider and the customer.
• 2.7. Provider's Website – the internet presentation located at https://www.proweb.cz.
• 2.8. AI Content – text, images, source code, or design elements generated by the system based on the customer's input (prompt).

3. Subject of the Contract

• 3.1. The subject of the contract is the provision by the provider of website operation for the customer using the PROWEB online publishing system and related services, and the definition of the rights and obligations of both contracting parties.

4. Rights and Obligations of the Contracting Parties

• 4.1. Based on the customer's order, the provider will ensure the operation of websites using the PROWEB publishing system and corresponding technical support according to the price plan chosen by the customer.
• 4.2. The provider will ensure continuous supervision of the services provided and will make the maximum possible effort to achieve the highest possible availability of the services provided.
• 4.3. By ordering services from the provider, the customer obtains access credentials to the PROWEB system. The customer is obliged to protect these access credentials for the established services against misuse by a third party.
• 4.4. The provider reserves the right to display advertisements in the header and footer of websites of non-paying customers. In the header, this is graphic advertising; in the footer, it is text advertising with links.
• 4.5. The customer is prohibited from performing the following through the provider's services:
  • 4.5.1. Placing racist information on the internet, information that could damage the good name of the provider or a third party, or other material whose content is in conflict with the legal order of the Czech Republic or international treaties by which the Czech Republic is bound.
  • 4.5.2. Promoting the suppression of fundamental rights and civil liberties guaranteed by the Constitution for groups, individuals, or nations.
  • 4.5.3. Offering or distributing illegal pornographic material.
  • 4.5.4. Operating warez, gamez, crack servers, or content with a similar focus.
  • 4.5.5. Operating websites focused on file downloads.
  • 4.5.6. Operating websites offering illegally obtained software for the purpose of its sale, and providing this illegal software to third parties.
  • 4.5.7. Operating websites that contain excessive amounts of music and film files (mp3, mpeg, avi, etc.) and that primarily serve for downloading these files.
  • 4.5.8. Using web storage space for storing files that are not part of the web presentation or application, or are displayed from other internet presentations, or using this space for exchanging files with third parties.
  • 4.5.9. Violating copyright and other rights of third parties. The customer is obliged to check AI Content before its publication to ensure that it does not infringe on the rights of third parties.
  • 4.5.10. Operating web presentations whose content is contrary to good morals.
  • 4.5.11. Using and distributing tools that would threaten the security of the internet network.
  • 4.5.12. Overloading the provider's servers with extremely high-traffic websites.
  • 4.5.13. Sending unsolicited information, unsolicited bulk mail (spam), or performing other activities through the provider's SMTP server or in any other way that would harass third parties and interfere with their rights.
  • 4.5.14. Violating the security of the provider's servers or attempting to do so.
  • 4.5.15. Using services in such a way that disadvantages other users in the shared use of server resources.
  • 4.5.16. A non-paying customer must not in any way cover the advertisement on their website created in the PROWEB system added by the provider.
• 4.6. The customer is fully responsible for the correctness and completeness of all data provided in the service order and for timely notification of any changes to these data to the provider and, if applicable, to the relevant registration authorities. The provider bears no responsibility for any misunderstandings arising from a breach of this notification obligation, especially for misunderstandings arising during communication between the customer and the provider via the customer's electronic address provided in the service order. The customer bears full responsibility for the fact that the email address provided in the service order, to which important information will be delivered by the provider, is no longer current. In the case of a paying customer, this may also be a proforma invoice for the next period.
• 4.7. The provider has the right to refuse the activation of a component or the cancellation of a component in the PROWEB system without further explanation.
• 4.8. The provider is entitled to immediately interrupt the operation of the customer's services if the customer violates any of the provisions of point 4.5.
• 4.9. The provider is not responsible for violations of trademark rights, trade name rights, and other rights protected by generally binding regulations committed by the customer by using a domain name or by using a directory name, file name, or in any other way.
• 4.10. The customer acknowledges that AI Content may not be unique and the Service may generate similar or identical content for different users based on similar inputs.
• 4.11. The provider reserves the right to limit the number of generations (so-called token/credit limits) within individual plans in order to ensure system stability and protection against excessive cost consumption (Fair Use Policy).

5. Domain Registration (applies only to paying customers with their own second-level domain)

• 5.1. According to the paying customer's order, the provider will ensure the registration, or transfer and renewal of the domain name with the contractual registration authority. Domain name registration is governed by the rules and conditions of the respective registration authorities. Unless otherwise stated, the customer becomes the owner of the domain name, or the rights to it.
• 5.2. For the purpose of domain name registration, the paying customer is obliged to provide complete and true information in the order.
• 5.3. The provider is not responsible for any rejection of domain name registration by the relevant registration authority.
• 5.4. The provider bears no responsibility for the release of the domain name for registration to a third party or for the suspension of the domain name if the relevant fees are not paid in time by the paying customer.
• 5.5. The paying customer is obliged to use the domain name in accordance with the rules of the registration authority. The provider bears no responsibility for the loss of a domain name by authority of the registration authority under which the domain name falls.
• 5.6. The paying customer authorizes the provider to confirm consent to the current version (or versions) of the registration rules in the .cz top-level domain or the rules of other registration authorities.
• 5.7. Unless otherwise stated, the provider becomes the technical administrator and administrator of DNS records for the domain name.

6. Price for Services and Payment Conditions

• 6.1. The provider offers a free plan and paid plans. The price for services and their specifications are published on the provider's website, or determined by an individual offer valid on the day the customer makes the order.
• 6.2. The day of fulfillment of a monetary obligation is the day the amount is credited from the customer's account to the provider's account when paying through a bank, or the day the corresponding amount was handed over to the provider in cash.
• 6.3. The billing period for monthly billed services is one month. The first billing period begins on the day of service activation ("record date").
• 6.4. Each subsequent billing period begins on the day that numerically coincides with the record date. If such a day does not exist in a given calendar month (e.g., February 29, 30, or 31), the billing period begins on the last day of such month.
• 6.5. The billing period always ends on the day preceding the day on which the following period begins.
• 6.6. In the event of default by a paying customer who is not a consumer, the provider may demand default interest in the amount of 0.05% of the outstanding amount for each day of delay. If the customer is a consumer, the amount of default interest is governed by the relevant generally binding legal regulations.
• 6.7. If the customer is in default with the payment of the total amount or a part thereof, the provider is entitled to interrupt the operation of the services provided.
• 6.8. The customer agrees that the provider will issue all accounting documents in electronic form. The provider will send the documents in PDF format to the customer's email inbox.
• 6.9. The provider will send proforma documents for payment for the next period to the customer at least 30 and at most 60 days before the services expire; the provider will send tax documents to the customer within 10 days of the payment being made or the domain being transferred from another provider.
• 6.10. In the event that a proforma or tax document does not arrive within the periods specified in point 6.9 of these terms and conditions, the customer is obliged to inform the provider without delay.
• 6.11. A change of plan from a cheaper to a more expensive one can be made for an additional payment at any time; a change to a lower plan from a higher one is only possible after the end of the already paid period.
• 6.12. The provider reserves the right to unilaterally change service prices. The customer will be informed about the price change on the provider's website. If the Customer does not agree with the change, they have the right to terminate the contract as of the effective date of the change.
• 6.13. Credits for AI generation: If the service uses a credit system (topped-up balance for paying AI generation costs beyond the plan), these credits have the nature of a prepaid right to use computing resources.
• 6.14. Non-refundability of credits: Once purchased or credited, credits are non-refundable and non-exchangeable for cash. The customer is not entitled to a refund of the unspent credit balance, even if they decide not to use the service further or if the operation of the service is interrupted due to a reason on the customer's side.
• 6.15. Unused credits allocated every first day of the month within paid plans always expire on the last day of that month, unless otherwise stated for a specific package.

7. Faults, Outages, Complaints, Disputes

• 7.1. In connection with the services provided, temporary limitations, interruptions, or reductions in quality may occur. In such a case, the provider bears no responsibility for damages incurred by the customer or third parties due to the non-functionality of the service provided, damage, loss, data leakage, or in any other way.
• 7.2. The customer is entitled to report faults at the telephone number or email of technical support listed on the provider's website.
• 7.3. The provider will make the maximum possible effort to eliminate the fault in the shortest possible time.
• 7.4. The costs of eliminating faults are borne by the provider, except in cases where the fault was caused by the customer themselves or was caused by a fault on their terminal equipment.
• 7.5. The provider has the right to a planned interruption of the services provided for the purpose of performing necessary security software upgrades, maintenance, or hardware replacement, in the range of an annual average of 60 minutes per month.
• 7.6. The provider will, according to its possibilities, carry out planned outages during times of lower traffic on weekends, holidays, and at night.
• 7.7. The provider is not responsible for the interruption or limitation of service provision as a result of the actions of third parties, force majeure, or due to a fault on the equipment of other suppliers (e.g., power outages, telecommunication connections, etc.).
• 7.8. The provider's total liability for any damage arising in connection with the operation of the service (including outages or AI errors) is limited to the amount the customer actually paid to the provider for the last 3 months before the damage occurred. The provider is not responsible for the customer's lost profit nor for the suitability of AI content for the customer's specific business, marketing, or legal purposes.
• 7.9. The customer acknowledges that AI Content is generated automatically and may contain factual inaccuracies, errors, or inappropriate expressions. The provider is not responsible for the truthfulness, quality, or legality of AI Content.

8. Termination of the Contractual Relationship

• 8.1. The contractual relationship between the provider and the customer is concluded for an indefinite period.
• 8.2. The notice period is one calendar month, beginning on the 1st day of the calendar month following the day the notice was delivered to the other party.
• 8.3. Both the customer and the provider are entitled to terminate the contract without giving a reason. The notice from the customer must contain current login details, i.e., username and password to the administration system, and must be delivered by the customer to the provider by email to podpora@proweb.cz. The provider will confirm receipt of the notice to the customer within 3 working days. The contractual relationship ends upon the expiration of the notice, after which the provider subsequently deactivates access to the system.
• 8.4. In the event that the customer decides to terminate the service (or it is terminated due to a violation of the conditions), they are not entitled to a refund of any financial amount they have already paid to the Provider. This applies both to flat-rate fees for the period they will not use and to any unspent credit balance in the administration system, which expires without compensation on the day the contract ends.
• 8.5. If the operation of the service is terminated by the provider, the customer is entitled to a refund of a proportional part of the annual fee for the unused period (does not apply to domain fees). The customer is not entitled to a refund of a proportional part of the annual fee for the unused period if the operation of the service is terminated due to a violation of the customer's obligations listed in Article 4 of these terms and conditions.
• 8.6. The termination of the contract does not affect the provider's claim for payment of all outstanding amounts for the ordered services.
• 8.7. The contractual relationship of a non-paying customer with the provider ends if the non-paying customer does not log in to the PROWEB administration system for 6 months. Upon termination of the contractual relationship, all data of the respective customer's website are deleted.
• 8.8. In some cases, a non-paying customer's website may be deleted. The customer will be informed of this fact by the provider by email 14 days in advance. The provider's information obligation does not apply to cases of violation of the customer's obligations listed in Article 4 of these terms and conditions.

9. Protection of Confidential Information

• 9.1. The provider and the customer consider all information about the other party arising from this contractual relationship to be confidential and will not disclose or make this information available to a third party without the written consent of the other contracting party. The provider is guided by Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on the processing of personal data, when processing data. The confidentiality obligation applies for 3 years after the termination of the contract.
• 9.2. The provider is entitled to include the customer in the list of its reference customers.
• 9.3. The provider undertakes to ensure that the customer does not suffer harm to their rights when processing personal data, and to take such measures so that there is no unauthorized or accidental access to the customer's personal data, their change, destruction or loss, unauthorized transfers, other unauthorized processing, or other misuse of personal data.
• 9.4. The customer explicitly agrees to receive email messages regarding the ordered services.
• 9.5. The provider transfers to the Customer the right to use AI Content within their web presentation at the moment of full payment of the service price. The customer acknowledges that due to the nature of AI, AI Content may not be protected by copyright law as a work.
• 9.6. The customer grants the provider a royalty-free license to use inputs (prompts) and generated content for the purposes of internal training and improving AI algorithms.

10. Personal Data Processing Agreement

• 10.1. In connection with the operation of the service, the provider may process personal data of natural persons stored by the customer within the service.

11. Final Provisions

• 11.1. The customer is not entitled to transfer or assign the rights and obligations arising for the customer from these terms and conditions to a third party without the prior consent of the provider.
• 11.2. The provider reserves the right to make changes to the text of these terms and conditions.
• 11.3. In the event that the customer is a consumer, they have the right to an out-of-court settlement of a consumer dispute arising from the contract. The subject of out-of-court dispute resolution is the Czech Trade Inspection Authority (www.coi.cz).